At Maavni Design, your satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, and we’re here to help make things right. Please read our Return and Refund Policy carefully to understand your rights and our procedures.
Replacement / Exchange Policy
We offer a 7-day replacement or exchange policy, which means you have 7 days from the date of delivery to request a replacement or exchange for your order.
To be eligible:
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The item must be unused, unworn, and in the same condition you received it.
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All tags must be intact, and the product must be returned in its original packaging.
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A receipt or proof of purchase is required for all replacement or exchange requests.
Once your request is reviewed and approved, the replacement item will be shipped to you within 7–10 business days.
How to Request a Replacement/Exchange
To initiate a return or exchange:
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Contact our support team via [email/contact details].
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Provide your order number, reason for return, and photographs (if applicable).
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Our team will guide you through the next steps and assist with the return process.
Refund Policy
If a return is approved and a refund is requested instead of a replacement/exchange, the following applies:
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Once we receive and inspect your returned item, we will notify you of the status of your refund.
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If the return is approved, your refund will be processed to your original method of payment within 7–10 business days.
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Please note: Your bank or credit card provider may take additional time to reflect the refund in your account.
If it has been more than 15 business days since your refund was approved and you haven’t received the amount, please contact us at [support email/contact].
Important Notes
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Items returned without prior approval will not be accepted.
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Returns that do not meet our conditions may be refused or subject to a restocking fee.
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Shipping costs for returns (except in the case of a damaged or defective product) are the responsibility of the customer.
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Maavni Design reserves the right to update or modify this policy at any time.
We’re here to assist you at every step of the way. If you have any questions or concerns about our return or refund process, please don’t hesitate to reach out to our customer care team.
Thank you for shopping with Maavni Design.
Your trust means everything to us.
