At Maavni, We try our best to satisfy our customers but in a odd case if you don’t like a product or want to return it for some other reasons, below is our policies:

1. To be eligible for an exchange, you must contact us within 48 hrs of receiving your product. Note- Not all products may be eligible for return, so make sure to check product shipping information before purchase.

2. Exchange requests shall only be fulfilled if the product has undergone transit damage, breakage or demonstrates a functional defect contrary to the promised product as shown on the our website. Our products are hand crafted and therefore there will be minor inconsistencies which are part of the products. We will not entertain any exchange or refund on account of this, as these are characteristic to all handmade goods.

3. To initiate the exchange process, please send an email to maavnidesigns@gmail.com with digital pictures and clear explanation of the defect or damage.

4. Maavni Designs shall be the sole deciding factor to determine the authenticity of your request. If your exchange request is approved, we will ask of you to send back the product to the following address with the original invoice and packaging. The product must be couriered within 7 days of purchase

5. The cost of shipping has to be borne by the customer. If the goods are lost in return, it is the customer’s responsibility. We recommend that you insure your return shipment, as we cannot be held responsible for products that are lost in transit.

6. The items must be unworn, unwashed and undamaged. It must also be in the original packaging. If these criteria are not met, your request for a refund may be rejected. Maavni Designs shall be the sole deciding factors to determine the authenticity of your request

7. We shall try our best to fulfill your exchange request with the same product if it is within the above stated criteria. In case the same product is sold out or not in stock, we shall inform you of the same and may offer you a refund, for which credit will automatically be applied to your credit card or original method of payment, within 7 days.

We do not have an exchange policy for international orders. Any taxes or duties levied have to be bourne by the customer.